Bangkok, 2nd October 2024 – True Corporation has continuously elevated its service and customer care to deliver the best possible experience for all customers. As the primary channel through which most customers interact, True Call Center is designed to operate at maximum efficiency. True has consistently prioritized the quality of its Call Center services, focusing on employee development to ensure they can accurately address customer inquiries based on their specific needs and lifestyle. The company has also integrated digital AI technology to enhance service at every stage. As a result, the Thai Contact Center Trade Association (TCCTA), the professional association for contact centers in Thailand, has presented True Corporation with both corporate and individual excellence awards at the “TCCTA Contact Center Awards 2024.” This event, now in its 8th consecutive year, aims to promote and elevate the capabilities of Thai contact centers to meet international standards, serving as a key platform for driving industry excellence. The awards ceremony took place at Aksra Theatre, King Power, Bangkok. Dr. Nopsaran Thuethongchai, Head of Call Center Division at True Corporation, along with executives, attended the event to congratulate the award-winning team in both Corporate and Individual categories. The awards include:
Corporate Category:
Gold Award: The Best Technology Innovation Contact Center – Contact Agent Assistant
Individual Category:
- Excellence Award: The Best Manager Contact Center (Tele-service) – Ms. Sujitra Kaewkerd
- Outstanding Award: The Best Manager Contact Center (Tele-service) – Ms. Siriporn Eamsaad
- Outstanding Award: The Best Manager Contact Center (Tele-sale) – Ms. Tamonpak Thawornwong
- Outstanding Award: The Best Supervisor Contact Center – Ms. Rungthiwa Phoemsiriwassana
- Outstanding Award: The Best Agent Contact Center (Non-Voice) – Mr. Phanurut Mettatua
These awards reflect True Corporation’s dedication to deliver superior services through advanced technology, innovation, and personnel development to meet customer needs in every aspect. True not only strives to maintain the highest service standards but also aims to create the best possible customer experience, which lies at the heart of the organization.