Bangkok December 20th, 2023 – In response to complaints about SMS content services where higher numbers of customers have been charged unintentionally during this month, True is not indifferent and understands the concerns of customers regarding the issue . Therefore, we are expeditiously elevating efforts to address the arising problems.
Stringent control over content partners requires a confirmation process before service registration.
Recently, there has been strict control and negotiation, and an announcement has been made for content partners to operate in a Proactive Protection manner. They must confirm customer registration transactions diligently to provide additional care for customers. In case of inadvertent actions, such as accidentally clicking on advertisements, pop-ups, or banners on websites, various applications will be required to have a confirmation process before service registration once again.
Recommend avoiding access to untrustworthy websites.
In addition, we recommend that customers avoid visiting untrustworthy websites, including gambling sites, illicit content sites, and unauthorized free movie streaming sites. These websites may pose a random risk of deceptive advertisements, pop-ups, or banners that may lead users to unknowingly click on subscriptions or redirect their paths.
Check SMS charges by yourself.
At the same time, we request the cooperation of customers to check SMS charges by themselves through the True iService app. Choose ‘Manage SMS Advertisements’ to 1. Stop receiving SMS advertisements and 2. Check SMS charges. The sender and the service charge per instance will be specified. Customers can cancel it themselves immediately, and the effect will be reflected in the
next billing cycle.
Encourage customers to report the names of senders who charge SMS fees incorrectly to the hotline at 02-700-8085.
Together, to help report abnormalities resulting from unintentional subscriptions and lead to sustainable problem-solving, True seeks customer cooperation to contact the dedicated hotline at 02-700-8085 (free of charge from 9:00 AM to 6:00 PM every day). Please provide the names of the content partners involved, and True will coordinate and take action against those content partners who have made errors and failed to comply with agreements in a stringent manner going forward.
