December 13, 2023 – In response to call center gangs and scammers in the cyber world causing severe damages to many Thais, True Corporation expresses its concern and readiness to tackle the issue alongside all stakeholders. Collaborating with the Ministry of Digital Economy and Society (DES), Royal Thai Police, and NBTC, True Corporation supports measures to combat cyber threats, focusing on suspicious numbers with unusually high outgoing calls. True Corporation will send SMS alerts to suspicious dtac and TrueMove H numbers and will immediately cancel services for identity verification, mitigating potential negative impacts. Affected users can verify their identities by contacting the True 1242 Call Center, dtac 1678 Call Center, or visiting a True shop or dtac Service Hall.
Manat Manavutiveth, Chief Executive Officer of True Corporation Plc, said, “With the increasing threat from scammers in various forms causing widespread damage, it is imperative for all sectors to join forces and address these issues seriously. As a telecom service provider, True Corporation is committed to its core mission of safeguarding customers from digital era threats. We are taking immediate action to resolve these problems by adhering to the government’s orders and collaborating with the Ministry of Digital Economy and Society (DES), Royal Thai Police, and NBTC. This includes supporting government measures to combat cyber threats by suspending services for dtac and TrueMove H numbers suspected of unusually high outgoing calls. The company will send SMS alerts to these suspicious numbers and immediately cancel services for prepaid numbers only, excluding postpaid numbers or those registered under business entities or organizations. However, we are also committed to protecting the rights of our users. Authentic customers who are not involved in these activities can contact the True 1242 Call Center, dtac 1678 Call Center, or True Shop and dtac Service Hall for identity verification and service restoration. This effort aligns with True Corporation’s dedication to enhancing our protections against technological crimes, aiming to promptly halt the sources of damage and protect customers and all Thais from falling victim to scammers.
