Chiang Rai, October 9, 2024 – True Corporation, led by Mr. Manat Manavutiveth, Chief Executive Officer, and Mr. Prathet Tankuranun, Chief Technology Officer, have been closely monitoring the situation in the northernmost region of Thailand, visiting Mae Sai District, Chiang Rai Province, to offer assistance and support to flood victims and providing various forms of aid to help alleviate the impact and restore the local community.
Focus on a Strong Network, Committed to Signal Maintenance
To ensure the safety of our customers, employees and partners, True is committed to providing a strong and stable network to coordinate relief efforts and reach emergency services. The company has implemented several measures, such as deploying mobile cell sites (COW) at emergency points and setting up free 24-hour “WiFi by True” services at evacuation centers and command centers for flood relief in Chiang Rai. On this visit, True management inspected the cell sites in Mae Sai and instructed the network team to maintain high-quality signals continuously, ensuring that the affected residents could stay connected even during the crisis. Despite having to relocate base stations urgently from disaster areas, the team’s strong spirit enabled them to complete the mission, establishing a new base station that later served as a refuge for residents and became a key distribution point for relief supplies.
Standing by Partners to Overcome Challenges Together
The executive team visited business partners affected by the floods in Chiang Rai, offering encouragement and implementing measures to support the recovery of their businesses. These efforts included compensation for lost or damaged SIM cards to minimize the impact on customers. Additionally, True provided food, drinking water, and survival kits to partners and residents. The company also organized a “Big Cleaning” activity with its employees, helping clean shops and surrounding areas so that partners could resume their operations as soon as possible. This effort underscores True’s commitment to standing by its partners, offering support and assistance to navigate through the crisis together.
Special Measures for Customers: “Technician Support – Assistance – Compensation”
Recognizing the difficulties faced by customers affected by the floods, True has introduced special measures to assist and relieve customers in the affected areas, including:
TrueMove H and dtac Customers
1.Extension of Service and Payment Period: Prepaid customers will receive an additional 7 days of service, with uninterrupted connectivity. Postpaid customers will also have an extension of 7 days for their bill payment due date.
2.Free 3GB Data for 3 Days: If customers experience service issues, True will send an SMS allowing them to claim 3GB of free internet data for 3 days, available for both True and dtac customers.
True Online Customers
1.Inspection and Replacement of Damaged Routers: For TrueOnline customers residing in flood-affected areas who experience service interruptions, True will reach out through the call center to inquire about their situation and determine the cause. If the router is found to be damaged, True will send a technician to replace it at no cost to the customer.
2.Free 10GB Data for 3 Days: If service issues are detected, True will notify customers via SMS, allowing them to claim 10GB of free internet data for 3 days.
3.Compensation for Service Interruptions Beyond 48 Hours: If a customer is unable to use the service for more than 48 hours, True will provide compensation by adjusting the charges according to the time when the service was unavailable, helping to reduce the burden on customers.
4.Extension of Payment Due Date: TrueOnline customers will receive an additional 7 days to pay their service bills.
TrueVisions Customers
1. Extension of Payment Due Date: TrueVisions customers will receive an additional 7 days to pay their service bills.
Donation Delivery to Mirror Foundation from True and dtac Customers
True has delivered the first donation of 280,510 baht, contributed by True and dtac customers between September 25 and October 4, 2024. The donations were made through the exchange of TruePoints and dtac Coins under the “True Across Thailand Helps Flood Victims” campaign, supporting the Mirror Foundation’s efforts. The donation was received by Mr. Sombat Boonngamanong, Founder and Director of the Mirror Foundation, and Mr. Akeluck Lumchomkhae, Director of the Mirror Foundation’s Missing Person Center, The Mirror Foundation, to aid those affected by floods in Northern Thailand. The campaign has been extended from October 9 to 18, 2024, allowing customers to continue participating in helping flood victims in a more accessible and timely manner.
Boosting Morale for Chiang Rai Employees with Relief Measures
On this occasion, True CEO Mr. Manat Manavutiveth visited True employees at the True Shop, recognizing their vital role in serving customers. The management offered encouragement and listened closely to the needs of employees impacted by the floods. The company has introduced various support measures to alleviate hardships and build confidence, enabling employees to return to work at their full potential. These measures include support for welfare and safety, assistance with temporary housing expenses and home repairs after the floodwaters recede, as well as providing survival kits. Additionally, in emergency situations where employees are unable to leave their residences, True will dispatch a boat to assist in evacuating them from the affected areas.
Mr. Manat Manavutiveth, CEO of True Corporation Plc., said that “In these challenging times, True Corporation remains committed to its role as a leading telecom and tech company, standing by our customers, partners, and employees. We understand the importance of providing swift and comprehensive assistance in maintaining communication networks, as well as in the recovery and support of those affected by the floods. In addition to the current relief measures, True plans to support the education sector by helping restore schools under the care of the CONNEXT ED Foundation in Chiang Rai and other flood-affected provinces. We believe that this collective effort will contribute to the rapid recovery of Chiang Rai Province, helping it return to normalcy soon.”
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